We are Discover Calabria Ltd. (a company registered in england under company number 10090543) References to “you” and “your” in these booking terms means all persons on the booking (including anyone added or substituted at a later date). “We”, “us” and “our” means Discover Calabria Ltd. References to "holiday" mean the holiday arrangements discover calabria agree to book for you in accordance with conditions.
You must be 18 years old at the time of booking and possess the legal capacity and authority to act and travel as the lead name on the booking. We will only deal with the lead name on the booking in all correspondence.
Special Note: We endeavour to ensure the accuracy of all the information and prices in our advertising material. However, occasionally changes and errors do arise and we reserve the right to correct them in such circumstances.
In these terms, a ‘package’ means the pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation:—(a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package.
A binding agreement for your arrangements will come into existence between you and us when we issue a confirmation, either directly to you or via any agent we have authorised to act on our behalf. Please check all details on the confirmation (or any other document issued) immediately on receipt. It may not be possible to make changes to your arrangements later so you should notify us of any inaccuracies in any documentation within ten days of our sending it out. It may harm your rights if you don’t.
The suppliers whose services make up your arrangements make those supplies in accordance with their own terms and conditions which will also form part of your agreement with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.
1. Booking Your Holiday
a. Once your proposed itinerary has been agreed, to make your booking we require a deposit of 40% of the total cost – or as otherwise advised by DISCOVER CALABRIA. If you are booking within 6 weeks of the date of departure then payment of the full holiday Contract price is required at the time of booking.
b. On receipt of your deposit payment, we will issue you with a confirmation invoice. It is at this stage that a binding contract will come into force between you and DISCOVER CALABRIA that is subject to these Booking Terms & Conditions, or where we’re acting as an agent, between you and the third party supplier. Upon receipt, if you believe that any details on the confirmation or any other document are wrong you must advise us immediately as changes can not be made later and it may harm your rights if we are not notified of any inaccuracies in any document immediately.
c. Any special requests should be made in writing. DIScover calabria will try to arrange for such special requests to be met, but cannot guarantee that they will be, nor will we be liable if any special request is not met unless the request relates to a medical condition or disability and we specifically confirm it in writing. Confirmation that a special request has been noted or passed onto the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed all special requests are subject to availability and cannot be guaranteed.
d. If you or any member of your party has any medical problem or disability which may affect your holiday, you must tell us before you confirm your booking so that advice can be given as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details. You must keep us updated in relation to any change or deterioration in any medical condition or disability.
e. We must receive the balance of the holiday price (including any applicable surcharge) 12 weeks before departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 5 below will become payable, or where we’re only acting as an agent, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their terms and conditions.
2. Your Responsibilities
a. You are responsible for purchasing any flights you require and checking in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. Discover Calabria cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No credit or refunds will be given for lost, mislaid or destroyed travel documents.
b. Full details of any travel or other arrangements which you make in conjunction with your holiday (such as flights, hotels and/or transfers) which are not booked with or through Discover Calabria must be given to us as soon as possible. Discover Calabria cannot be responsible for any inaccurate or incomplete information you give us or for the effect of this on your confirmed holiday itinerary. Any expenses or charges Discover Calabria incur in amending the holiday itinerary as a result of such inaccurate or incomplete information will be your sole responsibility and Discover Calabria will not be responsible for any inconvenience, loss or damage you suffer.
c. You must check all itineraries, invoices and all other documentation we send you carefully as soon as you receive them. Contact Discover Calabria immediately if any information which appears on any document appears to be incorrect or incomplete as it may not be possible to make changes later.
We endeavour to ensure that all the information and prices both on our website and in our proposals are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.
a. It is a condition of our acceptance of your booking with us that you take out insurance at the time of, or prior, to booking, and it is your responsibility to do so. Travel insurance should be adequate to your needs and provide cover for personal injury, death, medical and repatriation costs in the countries which you intend to visit, together with cover for loss of baggage and valuable, personal liability, delay, cancellation, curtailment, missed departure and legal expenses and cover the entire duration of your tour.
b. If you suffer from any disability or medical condition you should disclose this to the insurers. Please note that special insurance may be required if you intend to scuba dive or undertake any other dangerous sports activities. We cannot be held responsible if you purchase an inadequate insurance policy or if you fail to notify your insurance company of any factors affecting your particular requirements for cover. If you fail to take out adequate travel insurance it will be deemed that you have indemnified Discover Calabria from any consequential loss.
5. Amendments & Cancellation by You
a. Once a booking has been confirmed to you, the confirmed itinerary will be arranged. If after this you wish to alter your arrangements, Discover Calabria will make every effort to assist you. Requests for an amendment must be made in writing to Discover Calabria. The implementation of any changes is time and work intensive. We therefore charge £100 per amendment per booking, in addition to all communication charges and expenses incurred by Discover Calabria and any charges incurred or imposed by our suppliers. These charges will be payable whether or not, Discover Calabria succeeds in confirming your requested amendment. Your request may be treated as a cancellation and rebooking by our suppliers and in these circumstances their cancellation charges will apply.
b. All cancellations must be notified in writing to Discover Calabria and will only be effective when we receive the written notice. The following cancellation charges will be payable, depending on the number of days prior to departure Discover Calabria receives your notice of cancellation:
More Than 42 Days Loss of Deposit
42 to 29 days 65% of the total cost
28 to 15 days 90% of the total cost
Within 14 days 100% of the total cost
c. Should you wish to cancel a holiday and re-book an alternative this will be subject to the cancellation terms within these Conditions. Discover Calabria may use their absolute discretion however to transfer some or all of any monies already paid by you to the alternative booking. The full applicable deposit for the alternative holiday must be paid at the time of booking as any monies transferred can only be used against the balance of the alternative holiday cost.
6. Amendments & Cancellation by Us
a. Whilst we will always endeavor to avoid alterations and cancellations we must reserve the right to do so both before and after you make a reservation.
b. An amendment made prior to departure which is deemed significant (for example, if it involves a change of destination or a change to a lower official classification of accommodation for the whole or major part of the time you are away) Discover Calabria will notify you as soon as practically possible and offer you the following three choices:
i. accept the modifications proposed
ii. purchasing an alternative holiday from us, of a similar standard to that originally booked (paying or receiving a refund in respect of any price difference).
iii. cancelling or accepting the cancellation and receiving a full refund of all monies you have paid Discover Calabria.
You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative booking arrangements.
If there is a minor change before you depart, Discover calabria will try to notify you as soon as reasonably possible if there is time to do so before departure, although it is not obliged to do so and we will have no further liability to you.
c. If we make a major change or cancel, less than 60 days before departure, we will also pay compensation as detailed below:
Period before departure when a major change or cancellation is notified Compensation payable per person
More than 60 days£0.00
29-60 days £25.00
15-28 days £35.00
7-14 days £40.00
Less than 7 days £50.00
We will not pay you compensation where we make a major change or cancel more than 60 days before departure; in the event that we are forced to make a change or cancel as a result of any force majeure event; we make a ‘minor’ change; or due to your failure to pay the balance by the due date.
d. The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation. Please note: where accommodation with a higher price than the original accommodation is offered by us and accepted by you, the difference in price will be deducted from any compensation payable. In no case will we pay compensation if accommodation is offered by us and accepted by you with a higher price than that originally booked in the same location where no additional payment is made by you.
e. Very rarely, we may be forced by “force majeure” (see clause 7) to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.
If after you depart, it becomes apparent that a significant proportion of the arrangements you have booked cannot be provided, Discover Calabria will make suitable alternative arrangements for the continuation of your holiday at no extra cost to you and will, where appropriate and provided that the change in your arrangements has not been caused by force majeure (see clause 6), compensate you for the difference in value between the arrangements you should have received and the alternative arrangements made. In particular, because we neither, own, manage nor control the accommodation that is used, it is possible on rare occasions that we may be advised that your reserved accommodation is not available when you arrive ay your destination. In this event Discover Calabria will endeavour to secure accommodation of at least the same standard in that destination.
f. If you fail to pay the balance of the booking price or any other costs before the due dates, Discover Calabria will treat your booking as cancelled and levy the cancellation charges set out in paragraph 4 c).
7. Force Majeure
Except where otherwise expressly stated in these Terms & Conditions, discover calabria cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of, “Force Majeure”. In these Terms & Conditions, “Force Majeure” means any event or circumstances which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events or circumstances are likely to include but are not limited to, (actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, technical problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions and level of water in rivers. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.
8. Price Policy
a. Discover Calabria is under no obligation to give a breakdown of the individual costs involved in your holiday.
b. The price of your holiday may vary at any time before we have accepted your booking. We reserve the right to alter or correct errors in any quoted prices at any time before accepting your booking.
c. Your confirmed proposal and/or deposit invoice will contain details of what is included in the price of your holiday. Any items not detailed are not included in the price of the holiday.
d. We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays.
e. The price of your travel arrangements may have been calculated using exchange rates as specified on your confirmation invoice.
f. The price of your confirmed holiday is subject at all times to variations in:
(i) transportation costs, including the cost of fuel; or
(ii) dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports; or
(iii) the exchange rates used to calculate your arrangements;
If your arrangements are a package, if prices go up, we will only charge you any amount that exceeds 2% of the price of your arrangements, (excluding amendment charges and/or additional services or travel arrangements.) Also, note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on price due to contractual protections in place.
You will be charged for the amount over and above that, plus an administration charge of £10.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your confirmed travel arrangements (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. There will be no change made to the price of your confirmed holiday within 30 days of your departure nor will refunds be paid during this period. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.
9. Responsibilities of DISCOVER CALABRIA
a. We have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. We have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers with reasonable care and skill, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.
b. Discover Calabria will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -i. the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
ii. the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or
iii. ‘Force Majeure’ as defined in clause 7 above
c. Please note that we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them For you and any excursion you purchase on your own.
10. your Behaviour
All guests staying with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking arrangements with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately.
We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other service will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure from the hotel. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
11. Passport, Visa and Immigration Requirements and Health Formalities
It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.
Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit www.passport.gov.uk.
Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
Foreign Office Advice
You are responsible for making yourself aware of Foreign Office advice and State Department warnings in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.
Law & Jurisdiction
These Conditions and any matters arising from them are subject to and governed by English law and both parties agree to submit to the exclusive jurisdiction of the English courts in relation to any dispute, claim or other matter which may arise between us.